Please read before your first appointment

Feline Vaccination:

If you have not done so already, please make sure you email the proof of vaccination to: catcottage.mobile@gmail.com BEFORE YOUR FIRST APPOINTMENT.

Transportation:

For your pets safety, whether you are meeting your groomer in a parking lot or in your driveway, please make sure all felines are in a carrier (preferably a hard case carrier) when you bring them out to the Cat Cottage.
Please DO NOT put food or LOOSE cat nip in the crate with your cat. If you must put anything in the carrier, bagged cat nip is acceptable.

Arrival Instructions:

Please allow your groomer a 15 minute window in case of any delays. If we will be arriving more than 15 minutes late, you will receive a text message with an update.

Pick up/Drop off Instructions:

If we are meeting at your home: Please have your kitty ready in their carrier. We will pick them up at your door. Groom them in our full service Cat Cottage, and them deliver them back to your door.

If we are meeting in a parking lot: Please make sure your kitty is safely in their carrier (not roaming in the car) and park next to the Cat Cottage once you see us on site. Look for our welcoming blue door. As soon as Jael is ready for you she will step out to your car and receive your kitty.

Communication with your groomer:

Please be aware that changes or updates to your appointment are not uncommon. Most of these changes will be made via text message. To save time, we ask that you please respond to these messages promptly and acknowledge that you have received it. If you have a problem with any of the changes made, please notify us immediately via text or phone call.

Cancellation policy:

In the event that you need to cancel or reschedule your appointment, PLEASE DO SO AT LEAST 24 PRIOR TO YOUR APPOINTMENT. There will be a $50 fee added to your next appointment for any cancelations with less than a 24 hour notice. This fee also applies to if you do not show up for your scheduled appointment. PLEASE NOTE: We reserve the right to refuse service if more than 2 appointments have been cancelled last minute.

Preferred method of payment:

Cash, check or Venmo (Zelle and Cashapp also accepted)