Business Operations and Policies

Feline Vaccination:

If you have not done so already, please make sure you email the proof of vaccination to: catcottage.mobile@gmail.com BEFORE YOUR FIRST APPOINTMENT.

Flea Control Policy:

ALL CAT COTTAGE CLIENTS ARE REQUIRED TO BE ON A PREVENTATIVE FLEA TREATMENT WHETHER THEY ARE INDOOR OR OUTDOOR CATS. All cats are inspected for fleas upon entering our Cottage. Please note that if we find fleas on your cat they will immediately be given a Cap Star flea pill which will begin killing fleas within 30 mins. And there will be a MINIMUM fee of $50.00 added to your final bill for the cost of the pill as well as the cost of the deep cleaning that will need to take place after your visit at Cat Cottage. *** PLEASE NOTE WE RESERVE THE RIGHT TO REFUSE SERVICE IF THE FLEA INFESTATION IS TOO SEVERE, OR IF THERE ARE REPEATED VISITS TO OUR COTTAGE WITHOUT RESOLUTION OF THE INFESTATION. **

Transportation:

For your pets safety, whether you are meeting your groomer in a parking lot or in your driveway, please make sure all felines are in a carrier (preferably a hard case carrier) when you bring them out to the Cat Cottage. Click here to find it on Amazon
Please DO NOT put food or LOOSE cat nip in the crate with your cat. If you must put anything in the carrier, bagged cat nip is acceptable.

Arrival Instructions:

Please allow your groomer a 15 minute window in case of any delays. If we will be arriving more than 15 minutes late, you will receive a text message with an update.

Pick up/Drop off Instructions:

If we are meeting at your home: Please have your kitty ready in their carrier. We will pick them up at your door. Groom them in our full service Cat Cottage, and them deliver them back to your door.

If we are meeting in a parking lot: Please make sure your kitty is safely in their carrier (not roaming in the car) and park next to the Cat Cottage once you see us on site. Look for our welcoming blue door. As soon as Jael is ready for you she will step out to your car and receive your kitty.

Communication with your groomer:

Please be aware that changes or updates to your appointment are not uncommon. Most of these changes will be made via text message. To save time, we ask that you please respond to these messages promptly and acknowledge that you have received it. If you have a problem with any of the changes made, please notify us immediately via text or phone call.

Cancellation policy:

In the event that you need to cancel or reschedule your appointment, PLEASE DO SO AT LEAST 24 HOURS PRIOR TO YOUR APPOINTMENT. There will be a $50 fee added to your next appointment for any cancelations with less than a 24 hour notice. This fee also applies to if you do not show up for your scheduled appointment. PLEASE NOTE: We reserve the right to refuse service if more than 2 appointments have been cancelled last minute.

Social Media disclaimer:

Please be aware that we do take pictures of all cats to use as their profile picture on our software. At times, these pictures are also used for social media advertisement as well as on our website. If you do not want your pets picture to be used by Cat Cottage for advertisement purposes please let us know during your first appointment so a note can be made in your file

Preferred payment method :

Cash, check or Venmo (Zelle and Cashapp also accepted)